When organizations like Whirlpool, NASA, Volkswagen Australia, Principal Financial Group, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance.
For over a decade, Joey Coleman has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best selling book ‘Never Lose a Customer Again’ Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.
Having entertained and engaged audiences around the world, Joey believes in combining actionable advice with entertaining anecdotes and case studies. His presentations are designed to encourage and motivate your audience to adopt new ways of enhancing customer experiences. Joey helps your audience think and feel differently about customer experience, giving them actionable takeaways and insights that can be implemented immediately.
Prior to any engagement, Joey works with you and your team to make sure the presentation is customized to fit your audience and maximize the impact. Every presentation is customized to include industry-specific statistics, terminology, and stories to further ensure the applicability of his message to your audience. Joey knows that you are working diligently to create amazing experiences for your audience members. With Joey as your presenter, this will be the best audience experience yet!
As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, he specializes in creating unique, attention-grabbing customer experiences. He works with companies ranging from small VCfunded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.
Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.