Kirsti Laasio

Kirsti Laasio is a Customer Experience Management executive, a board professional, advisor, partner, thought leader and a keynote speaker with extensive international experience in building customer centric brands, leading cross-functional teams, managing SaaS business and product portfolios for both B2B and B2C data and tech brands. She has been living half of her life abroad in different countries and has practical understanding of what it takes to work with people with various cultural backgrounds.

Kirsti has a proven track record in leading successfully companies through internationalization and profitable growth, developing superior omnichannel customer experiences with additional focus on employee experience as well as transforming organizations to be more customer centric and cost-effectively experience driven.

Kirsti is a motivational speaker by inspiring the audience and helping the teams, organizations and leaders to get new ideas and become more excited and efficient about what they are already doing. Growth and transformation do feel positive and possible as part of the outcome. She will give tangible examples how to drive from sh*t happens to shift happens!

Kirsti can hold key notes also is German as a fluent, native level speaker.

Teemat: Shifting to becoming a customer led company | Customer Experience: the no1 competitive advantage | From sh*t happens to shift happens: 5 key tips keeping your customers | Employees first, customers second, product third: turning conventional thinking upside down | Going global – the recipe for success