Blake Morgan is a leader in customer experience. She is an award winning keynote speaker and was recently named one of the Top 50 Keynote Speakers in the World 2022 by Real Leaders. She is also a customer experience futurist and author of two books on customer experience.
She was called one of the top 40 female keynote speakers for 2020 by Real Leaders Magazine. Her Keynotes are extremely informative and packed with value.
Blake is a board member of customer service AI software Minerva. Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. In 2021 the book won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time.”
Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more.
Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and The Be Your Own Boss Podcast. She lives in the Los Angeles Area with her husband, their two children and two dogs.