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Sara Eklund

Sara Eklund

Director CX Strategy EMEA

Digital business and customer experience expert, developer of new business models and digital processes, catalyst of change, inspiring and dynamic speaker. Sara Eklund is a Strategy Leader for Oracle CX EMEA and focuses on market trend analysis and strategic initiatives in the domains of data driven customer experience and customer service management. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management. Sara Eklund is an inspirational speaker and facilitator in the domains of customer experience innovation, trends and technology as well as digital business strategy and transformation.

Topics:

Customer Experience Trends

  • Customer experience technology – trends, development and strategy
  • Customer experience as center of business strategy
  • The value of data, AI, Automation and Conversational CX for enabling business and customer experience


Future of Customer Service

  • Service as a brand and revenue driver
  • Trends and technology enabling customer service today and tomorrow
  • Customer service strategy development in a changing world


Business Models in the new normal

  • Digital Transformation with the customer in centre,
  • Business model innovation and examples
  • Customer experience as center of business strategy

Teemat: Customer Experience Trends | Future of Customer Service

Sara Eklund

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Aihealueet:

Digitalisaatio & Teknologia | Kasvu & Kehittäminen